Heathrow Airport

Wayfinder Ltd are pleased to hear that the first flights will arrive at Heathrow’s new Terminal 2 today; almost 60 years after the original Terminal 2 opened as the airport’s first passenger terminal in 1955.

Terminal 2 is a £2.5 billion project and marks the latest phase of an £11 billion private sector investment that has transformed Heathrow for passengers. We are pleased to have been part of such a successful project, having worked behind the scenes at Terminal 2 and Terminal 5 where we supplied the signage.

In addition the team are delighted with the recent customer satisfaction rates, having been instrumental in developing a comprehensive wayfinding solution for the development of a new Central Bus Station at Heathrow Airport, which was a ground-breaking project undertaken as a joint venture between BAA and National Express.

The proportion of passengers rating their journey at Heathrow as “very good” or “excellent” has increased from 41% in 2006 to 80% in 2014.

The new Terminal 2 is the next step in the transformation of passenger service at Heathrow. Terminal 5 has been voted by passengers as the world’s best airport terminal for the last three years, and Heathrow is now rated as among the top ten airports in the world for passenger service – the only UK airport to receive such an accolade.